777gam Privacy Policy — How We Handle Your Personal Data

Introduction & Scope

This Privacy Policy ("Policy") sets out the basis on which 777gam ("we", "us", "our") collects, processes, stores, and shares personal data relating to individuals ("you", "your", "user") who access or use the 777gam platform at 777gam.asia, including all games, betting markets, account features, and payment services available thereon.

By creating a 777gam account or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use the 777gam platform.

777gam is committed to protecting the privacy of its users and to processing personal data in accordance with applicable data protection legislation and internationally recognised data handling principles. This Policy applies to all users of 777gam worldwide, including registered players based in Pakistan — the primary market served by 777gam — and any other jurisdiction from which the platform is accessed.

Personal Data We Collect

777gam collects the following categories of personal data from users of the platform:

2.1 Sensitive Personal Data

CNIC information collected during identity verification constitutes sensitive personal data and is subject to enhanced security measures. It is used exclusively for the purpose of identity and age verification as required under 777gam's regulatory obligations and is not used for any other purpose without explicit consent.

How We Collect Your Data

777gam collects personal data through the following means:

3.1 Direct Collection

You provide data directly to 777gam when you: register an account; complete identity verification; make a deposit or withdrawal request; contact the support team via live chat or email; respond to surveys or feedback requests; or participate in promotional activities.

3.2 Automated Collection

When you access the 777gam platform, certain data is collected automatically through technical systems including: server logs that record IP address, access time, and pages visited; cookies and similar tracking technologies (see Section 7); device fingerprinting technology used to detect fraud and duplicate accounts; and session analytics tools that record interaction patterns within the platform.

3.3 Third-Party Sources

777gam may receive data about you from third-party sources in certain limited circumstances, including: payment processors (JazzCash, EasyPaisa, and banking partners) who confirm transaction status and payer identity; identity verification service providers engaged to assist with KYC (Know Your Customer) procedures; and fraud prevention databases used to cross-reference risk signals against known fraudulent account patterns.

Legal Basis for Processing

777gam processes your personal data on one or more of the following legal grounds, depending on the specific processing activity in question:

• Contractual Necessity: Processing required to provide the services you have requested, including account management, game access, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements, and reporting obligations under 777gam's operating licence.
• Legitimate Interests: Processing conducted in pursuit of 777gam's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

How 777gam Uses Your Personal Data

777gam uses personal data collected from you for the following purposes:

5.1 Account Management & Service Delivery

To create and maintain your 777gam account, verify your identity and age, process deposits and withdrawals through JazzCash, EasyPaisa, and other supported payment methods, provide access to games and betting markets, and deliver customer support services.

5.2 Security & Fraud Prevention

To detect and prevent fraudulent activity, money laundering, and the creation of duplicate accounts; to verify that transactions originate from the account holder's registered payment methods; and to investigate and respond to suspected breaches of the 777gam Terms & Conditions.

5.3 Regulatory Compliance

To fulfil obligations arising under 777gam's operating licence, including age and identity verification, transaction monitoring for anti-money laundering purposes, and the maintenance of records as required by applicable regulations. These obligations may require 777gam to retain certain data for defined minimum periods even after account closure.

5.4 Responsible Gaming

To monitor your gaming activity for signs of problem gambling and to facilitate the proper functioning of responsible gaming tools you have activated, including deposit limits, session reminders, cool-off periods, and self-exclusion. This processing is conducted in your interests and forms part of 777gam's duty of care obligations.

5.5 Platform Improvement

To analyse aggregate usage patterns, identify and resolve technical issues, improve the performance and user experience of the 777gam platform, and develop new features based on how users interact with existing ones. Analytics for this purpose are conducted on aggregated, anonymised data wherever possible.

5.6 Marketing (with Consent)

Where you have provided consent, to send you promotional communications about new games, bonus offers, and platform features by SMS, email, or in-platform notification. You may opt out of marketing communications at any time without affecting your access to the platform (see Section 13).

Data Sharing & Disclosure

777gam does not sell, rent, or trade your personal data to third parties. We may, however, share your data with the following categories of recipients in the limited circumstances described below:

6.1 Payment Service Providers

Data necessary to process your deposits and withdrawals is shared with the relevant payment service provider (e.g., JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) strictly for the purpose of completing the financial transaction. These providers process your data as independent data controllers subject to their own privacy policies and regulatory obligations.

6.2 Identity Verification Partners

Where required for KYC compliance, identity data including CNIC information may be shared with authorised identity verification service providers. These providers are bound by contractual obligations to use your data solely for verification purposes and to maintain appropriate security standards.

6.3 Regulatory & Law Enforcement Authorities

777gam may disclose personal data to regulatory authorities, law enforcement agencies, or other competent authorities where required to do so by applicable law, regulation, court order, or lawful authority request. Where legally permissible, we will notify you of such disclosure.

6.4 Technology & Infrastructure Providers

Certain technology service providers — including cloud hosting providers, game platform vendors, and customer support software operators — may process personal data on 777gam's behalf as data processors. All such providers are engaged under written data processing agreements that require them to process your data only on 777gam's documented instructions and to implement appropriate security measures.

Cookies & Tracking Technologies

The 777gam platform uses cookies and similar tracking technologies to support the operation of the site and to improve your experience. Cookies are small text files placed on your device when you visit a website. They do not contain executable code and cannot access files stored on your device.

7.1 Types of Cookies Used

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in to your 777gam account and security cookies that prevent cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming configurations.
• Analytics Cookies: Collect anonymised data about how users interact with the 777gam platform to help us identify areas for improvement. These do not identify you personally.
• Fraud Prevention Cookies: Used in conjunction with device fingerprinting to detect and prevent fraudulent access, including the identification of duplicate accounts operating from the same device.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings. Note that disabling functional or analytics cookies may affect your experience of certain platform features. Essential and fraud prevention cookies cannot be disabled, as they are necessary for the security and operation of 777gam.

Data Retention

777gam retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years following account closure, as required for AML record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years in compliance with financial record-keeping requirements applicable under 777gam's operating framework.
• Identity verification documents (CNIC): Retained for a minimum of 5 years following identity verification or account closure, whichever is later.
• Support communications: Retained for up to 2 years following the resolution of the matter to which they relate.
• Technical/log data: Retained for up to 12 months from collection, unless a longer retention period is required for fraud investigation purposes.
• Marketing consent records: Retained for the duration of the consent and for 3 years thereafter as evidence of consent.

Where data is no longer required and there is no legal obligation to retain it, 777gam securely deletes or anonymises it.

Data Security

777gam implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the 777gam platform is protected by 256-bit SSL/TLS encryption — the same standard applied by major Pakistani banks including HBL and Meezan Bank for their online banking portals.
• Encryption at rest: Sensitive personal data, including CNIC information and financial data, is encrypted when stored on 777gam's servers using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted on a need-to-know basis. Staff members who can access personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication: 777gam offers two-factor authentication via SMS OTP for all user accounts and strongly recommends that all users enable this feature to protect their accounts against unauthorised access.
• Security monitoring: The platform is monitored continuously for suspicious access patterns, intrusion attempts, and anomalous account behaviour.

International Data Transfers

777gam operates as an international platform and, as a result, your personal data may be transferred to, stored in, and processed in countries other than Pakistan. In particular, data may be processed in the jurisdiction where 777gam's operating entity and server infrastructure are located.

Where personal data is transferred outside Pakistan, 777gam takes steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include: contractual data transfer agreements that incorporate internationally recognised standard contractual clauses; engaging only with service providers that maintain equivalent data protection standards; and ensuring that transfers are conducted on a lawful basis consistent with applicable data protection requirements.

Your Data Protection Rights

Subject to applicable law, you have the following rights with respect to your personal data held by 777gam:

• Right of Access: You may request a copy of the personal data that 777gam holds about you. We will respond to verified access requests within a reasonable period.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by 777gam be corrected or updated. You can update basic account information directly through your 777gam account settings.
• Right to Erasure: In certain circumstances, you may request that 777gam delete your personal data. Note that this right is subject to exceptions where 777gam is required by law to retain your data (e.g., AML record-keeping obligations). We will advise you of any applicable exceptions when responding to your request.
• Right to Restrict Processing: You may request that 777gam restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though this right is not absolute and will be considered against 777gam's legitimate grounds for processing.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of the above rights, please contact the 777gam support team. We may need to verify your identity before processing your request. We will respond within 30 days of receipt of a valid request.

Children's Privacy

The 777gam platform is strictly intended for adults aged 21 years and above. 777gam does not knowingly collect personal data from individuals under the age of 21, and the platform is not directed at or designed to be used by persons under that age.

If 777gam becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be closed immediately, any funds held in the account will be dealt with in accordance with the Terms & Conditions, and the associated personal data will be deleted unless retention is required for regulatory purposes.

Marketing Communications

Where you have provided consent, 777gam may send you promotional communications about new games, bonus offers, seasonal promotions, and platform updates. These communications may be delivered via SMS to your registered Pakistani mobile number, by email, or through in-platform notifications.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your 777gam account settings;
• Replying STOP to any promotional SMS received from 777gam; or
• Contacting the 777gam support team and requesting removal from marketing lists.

Opting out of marketing communications will not affect your access to the 777gam platform, your account balance, or any active bonuses. Transactional and account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts) are not subject to opt-out and will continue regardless of marketing preferences.

Third-Party Links

The 777gam platform does not contain links to third-party websites or services for commercial advertising purposes. However, where links to external resources are provided in specific contexts (such as responsible gaming information pages), please be aware that 777gam is not responsible for the privacy practices of those external sites.

This Privacy Policy applies solely to the 777gam platform at 777gam.asia. When you follow a link to any other website, including the websites of payment service providers such as JazzCash or EasyPaisa, you should review the privacy policy of that site, as different terms will apply to how your data is processed there.

Updates to This Privacy Policy

777gam may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing practices, the services we offer, or for other operational, legal, or regulatory reasons. The date of the most recent revision is displayed at the top of this document.

Where changes to this Policy are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — 777gam will provide notice of those changes by posting a prominent notice on the platform and, where possible, notifying registered users via their registered mobile number or email address prior to the changes taking effect.

Your continued use of the 777gam platform following notification of any updates to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree with changes to this Policy, you should cease using the platform and may request account closure by contacting the support team.

Contact & Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or wish to raise a complaint about how 777gam has handled your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the 777gam platform. This is the fastest way to reach the team.
• Email: [email protected] — please include "Privacy Request" in the subject line so that your message is directed to the appropriate team member promptly.
• Response Commitment: We will acknowledge receipt of privacy-related requests within 48 hours and aim to provide a substantive response within 30 days.

If you are unsatisfied with how 777gam has responded to a privacy complaint, you may have the right to escalate your complaint to the data protection authority or regulatory body applicable in your jurisdiction. 777gam will cooperate fully with any such authority in the investigation of complaints.